OFFICE POLICIES AND DOCUMENTS

YOUR FAMILY-CENTERED MEDICAL HOME

Welcome to Flat Rock Physicians

Thank you for trusting your healthcare to our team of dedicated physicians. We are committed to providing compassionate, high-quality care and strive to exceed your expectations at every visit.

To help make your first appointment as seamless as possible, please review our office policies below. These guidelines are designed to support clear communication and efficient care.

If you are a new patient, please download, print, and complete all the new patient forms before your initial appointment.

New Medical Patient Forms

Patient Registration
(Personal details, contact info, demographics)

Insurance Information
(Insurance cards, billing details, authorizations)

Health Information
(Medical history, medications, symptoms)

Policies

Appointments

To minimize your waiting time, patients are seen by appointment only. We utilize open access scheduling, so it’s possible to make same day appointments.
If you are late for your appointment, we will try to reschedule you, however, expect a much longer wait.
If you are unable to come to your appointment, please give a minimum 24-hour advanced notice. If we do not receive a cancellation notice, you will be charged a minimum of $25.00.
If you make a habit of not arriving for your appointments, you will be discharged from all of our respective practices.

Insurance

In the United States, most people get health insurance that was chosen by their employers. We deal with multitudes of insurance plans, which have different benefit options. We recommend that you read your insurance policy and ask your employer (human resources department) if you have any questions as to what is covered and what is not. You may also call your health insurance company with questions. Your physician follows current medical guidelines to improve your health.

Prescriptions

In order to simplify your life, your physician will prescribe enough medication until your next appointment. If you find you are running out of your prescription(s), please visit the patient portal or call the office to schedule an appointment.

Please bring a list of your medication(s) and their doses to each appointment. If you do not have a list, then bring in the actual pill bottles to your appointment.

Flatrock Physicians policy precludes new prescriptions by phone (particularly for pain medications) except in the most unusual and serious of circumstances.

Flat Rock Pharmacy LLC is located onsite for your convenience.

Referrals

Your family physician will attempt to take care of all your medical needs. However, sometimes our patients require surgery, or a procedure, or a test that we don’t perform. In these circumstances, your physician will refer you to a surgeon, or a sub-specialist, or an imaging center.

If you have an HMO insurance plan, our office will submit a referral to your insurance. When your referral is approved or denied by your HMO, we will notify you. Due to managed care bureaucracy, this may take up to 14 days.

Most referrals expire within 90 days, so please schedule an appointment in a timely manner.

Co-Pays and Charges

We have a contract with your insurance company that requires we collect your co-pay. We accept cash, credit card, and check as payment on the date of service. By paying on the date of service, you can eliminate late fees and penalties (minimum $10.00).

There will be a fee ($25.00) for all checks returned due to insufficient funds. Medicare has a $100.00 deductible every year. We charge a minimum $20.00 for forms, letters, etc.

Test Results

Your physician will make all reasonable efforts to communicate medical test results to you. Office visits are the preferred method for providing this care. Your physician / medical assistant team will make multiple efforts to contact you by phone and will follow up with written notification as required. In general, test results require time to explain and almost always involve a number of questions and additional consultation - thus it is generally not medically appropriate or efficient to deliver this information over the phone.